Terms & conditions
The MotorSport Vision Group is committed to ensuring that all its customers enjoy track days of the highest quality which are safe, exciting and value for money.
We know how much our customers look forward to their track days and our terms of business have been carefully written to ensure that there are no misunderstandings that could detract from your enjoyment.
Please take the time to read them, and remember that our helpful Trackday Sales Team will be happy to talk to you on 0843 4533000* if you would like any more information.
These track days are provided by the MotorSport Vision Group of companies, which includes MotorSport Vision Limited and JPM Limited, trading as PalmerSport. Details of these companies can be found at the end of these Terms and Conditions.
These Terms and Conditions apply to all sales of our car and bike track days by way of gift vouchers. They supplement the information contained in any sales promotion materials (including our website and brochures) and notices and instructions that are published or provided at our venues or by our staff, including the track day regulations applicable to the relevant venue. You will receive a copy of these track day regulations once you have confirmed your booking or you can request a copy from our Trackday Sales Team on 0843 4533000.
Voucher Validity and Redeeming Vouchers
To redeem your voucher and book a date for your trackday, please call our Trackday Sales Team on 0843 453 3000.
Gift vouchers can only be redeemed by voucher-holders against a track day rather than any other activity or event operated by the MotorSport Vision group, including without limitation race event tickets or driving experiences.
Gift vouchers are valid for a period of 12 months from the date of purchase and the track day booking must be made prior to the end of this 12 month period, although the track day can take place after the expiry date of the voucher.
Trackday vouchers can be extended at a cost of £20 for a three month period, if you wish to extend the voucher please call our track day sales team on 0843 453 3000. Refunds will not be made for any voucher or unused portion of a voucher that has not been used within the period of validity.
Vouchers constitute a credit towards the cost of our track days. When you purchase a voucher, our sales team will open a track day account under your name which will immediately be credited with the value of the voucher purchased. If the price of the track day you wish to book is greater than the amount credited to your account at the time of booking, then you will be required to pay for the difference before a booking can be confirmed. If the price of the track day you wish to book is less than the amount credited to your track day account at the time of booking, then you will not need to make any further payment for the booking to be confirmed.
Please note that, for accounting reasons, if any credit remains in you track day account at the end of the 12 month voucher validity period, then that amount will be retained by us and cannot be refunded.
The prices of our track days are correct at the time of going to press. We may change prices at any time, but such changes will not affect you if you have already booked your track day. All prices for the relevant track day will be confirmed to you prior to you making your booking.
The Weather and other Events Beyond our Control
All our track days are offered subject to availability of dates, facilities and the weather. Unfortunately we cannot guarantee that a particular date will not be withdrawn due to adverse weather conditions.
If we need to cancel your track day in its entirety due to adverse weather conditions or other events beyond our control, this will generally be in the interests of safety and we will provide as much prior notice to you as practical, although we cannot guarantee that we will be able to provide this notice prior to the day of the relevant booking. However, you will be able to re-schedule your track day to take place within a 3 month period after the cancellation.
If a track day is cancelled by us in its entirety for reasons other than adverse weather conditions or other events beyond our control, then we will credit your track day account with an amount equal to the price of the track day.
Once a participant has redeemed his/her voucher and booked a date for a track day, we reserve his or her circuit time. If that participant then chooses to cancel, he or she will be in breach of contract and we are entitled to retain all monies paid; your purchase and redemption of a gift voucher forms a binding contract between us and you cannot get out of a binding contract just because you change your mind.
However, if the nominated driver or rider is unable to attend and you wish to send a replacement to take the booked track day, we are happy to accept substitutes up to the time of signing on, provided we have written authorisation from either the purchaser or the nominated driver/rider, and the nominated substitute complies with all relevant criteria.
If you are unable to attend the booked track day, please call our MSVT sales team as soon as possible. In these circumstances, then, provided we are notified no later than 14 days prior to the original booking date, we will endeavour to reschedule your booking or apply a credit valid for three months towards a later track day (subject to availability) up to the face value of the existing booking.
It may be possible to reschedule bookings or provide a credit at less than 14 days notice but only if the particular event is fully booked and we are able to re-sell the original booking to another customer. Other than as set out above, MSV are unable to offer credits or refunds for cancellation by customers.
Any amendments to track day bookings requested by you will incur an administration fee of £20.
Please arrive early and register at least 30 minutes before the scheduled start time. All participants must attend the preceding drivers'/riders' briefing, so it is essential that you arrive on time. Exact times for attendance at the relevant venue will be forwarded to you once your booking has been confirmed.
Safety and Risk
Whilst we pride ourselves on our safety standards, the very nature of track days means that, despite us taking all reasonable precautions, some personal risk of injury is involved in taking part. By attending a track day, participants acknowledge this and confirm that they are aware of the nature of the activity and attend the venue at their own risk. It is a condition of participation in our track days that the driver/rider signs a registration form including a declaration acknowledging this prior to taking part in the track day.
We may refuse access to, and eject from, our venues any persons who are acting against the interests of safety and/or whose behaviour is likely to cause damage, nuisance or injury. We may also have to conduct security searches at the venues to ensure the safety of customers and other persons at the relevant event.
Neither MotorSport Vision Limited nor any other members of the MotorSport Vision group of companies or their representatives are responsible for any loss, damage or injury to persons or property caused or sustained by you as result of attendance at any track day, save for liability for death or personal injury arising from our negligence or for fraudulent misrepresentation.
Accident Damage and Insurance
We do not require you to have insurance cover in place on our track days. However, whilst track day accidents are rare, by using your car or bike on track you do so at your own risk. It is entirely your choice as to whether you procure insurance to cover damage to your vehicle. It is unlikely that your normal car or bike insurance policy will cover you for a track day, but you should check with your insurer. If you explain that the track day is non-competitive, they may extend your cover for an additional charge. Alternatively there are specialist insurance companies who provide track day insurance. Our Trackday Sales Team on 0843 4533000 may be able to assist by providing contact details of these companies.
The vehicle you intend to use must be in good condition both mechanically and bodily and suitable for its intended use on the track. It is your duty to ensure that the vehicle remains in this condition for the duration of the activity, in the interests of your safety and the safety of others at the circuit.
The vehicle you intend to use must comply with noise level and silencing restrictions prevalent at the circuit, and may be subject to testing before taking part in any on track activity. We may prevent participation in any track day at any time for reasons of non-compliance with the noise restrictions. Please refer to the track regulations provided with your booking or contact the MSVT sales team on 0843 4533000 for details of the noise restrictions prevalent at the relevant venue.
All drivers/riders must hold a full (not provisional) valid and unrestricted licence for a bike or car (as appropriate) issued by the DVLA (or the equivalent foreign licensing authority in the driver's country of residence) with the appropriate category clearly indicated. Original licences must be available for inspection - photocopies are not acceptable.
Properly secured crash helmets must be worn at all times whilst participating in track days at our venues. In the case of bike track days, one-piece leathers or two-piece leathers with a full all-round zip must be worn. Additional back protection is recommended.
Please note that some medical conditions may preclude certain people from taking part in our track days. For further details please speak to the MSVT sales team on 0843 4533000.
Do not consume alcohol and/or take any drugs which may impair your ability to participate in the activity, either before or during the activity. We will refuse participation in an activity to anyone we suspect to be under the influence of alcohol and/or drugs (whether prescribed or otherwise).
No animals are allowed into any of our venues. Any person found in breach of this condition will be required to leave.
All Gift Voucher Packs are dispatched via Royal Mail postal service, unless collected from our office or sent by another dispatch service on request.
For next day (special) delivery orders must be placed before 3pm Monday to Friday.
In our experience the Royal Mail is extremely reliable and you should receive your gift voucher pack within 10 days of ordering. In the rare instance a pack goes astray in the post, please call the MSVT sales team on 0843 453 3000 and we will make alternative arrangements.
If you require guaranteed delivery on a specific date we can send your gift pack by Royal Mail Special Delivery, subject to an additional cost.
All Royal Mail services apply on UK mainland addresses only.
Calling our Trackday Sales Team
Calls in to our Trackday Sales Team may be monitored for quality assurance and staff development purposes.
Jurisdiction and Applicable Law
These Terms and Conditions are governed by English Law. The English Courts will have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
MotorSport Vision Limited is a company registered in England and Wales under company number 3446418 and with its registered office and trading address at MotorSport Vision Centre, Brands Hatch Circuit, Fawkham, Longfield, Kent DA3 8NG.
JPM Limited (trading as "PalmerSport") is a company registered in England and Wales under company number 2021209 and with its registered office at The Old Post Office, Worthing Road, Southwater, West Sussex RH13 9EZ.